Which kind of network should our SIM card of mini support ?
Our mini request to use a 2G supported GPRS micro SIM card
Why our GPS tracker doesn't recognize the SIM card or show "offline"?
1). Please confirm that you use a 2G SIM card (not 3G or 4G), and confirm you can use it to surf on-line. 2). If your 2G SIM card workable, please kindly check the link procedures(described in page) is correct and followed strictly.
Why sometimes mini is not able to be charged or not fully charged?
1).Please use our recommended 5V/1A charger to charge. 2).Please disconnect magnetic charger Connector for 5-10s and then connect the mini with power supply again. 3).Please inspect 4 metal touching point flexible situation of magnetic charger connector, whether they are freely retractable.
What is working period of mini GPS tracker after fully charged?
If you do not open Safety Zone and not using tracking mode all along, standby time is around 2-3 days. And if opening safety zone and tracking mode all along, the working period is around 4-6hours.
Why do I get "network error" when I try to register on the app and click "send verification code" ?
Firstly, our mini GPS tracker only support 2G micro SIM card. Secondly, if you get notification "network error", could you kindly help to check if your network status is stable when registering? Thirdly,we suggest the users use the email address from gmail or hotmail to register. And please kindly check if you may put a space inside your email by mistake which can also cause the problem.
Why it seems too long to show "connecting... please wait" after you locating?
According to our APP setting, after click "pet location" button, it lasts about 15seconds, please wait in patience. If you request to find pet location immediately, please touch "start tracking" button.
Why there is differece between position shown on APP and actual position?
Our positioning technology include GPS and Non-GPS. GPS is prior to use for locating, Non-GPS is an assistant technology.Both should be automatic shift based signal. GPS location accuracy is about 5 meters, non-GPS location easily affect by signal interference, only as assistant.
How to use Safety Zone?
When user set safety zone first time, the default radius is 300M.Central point i